Talia owns a two-bedroom rental property in Invercargill. She has recently received the Tenancy Services ‘Tenancy Matters’ e-newsletter and become aware of the healthy homes standards.

After reading about the five standards, Talia has decided to focus first on the insulation standard.

She visits the Tenancy Services website(external link) and reads the insulation guidance document(external link). She learns that insulation requirements are measured by R-value. R-value is a measure of resistance to heat flow and there are different minimum R-values depending on where you are in New Zealand.

Talia goes through the online insulation tool(external link) and finds out she will need to upgrade the ceiling insulation in her property. The map on the Tenancy Services website shows that Invercargill is in zone 3. Talia will need to upgrade the ceiling insulation to at least R3.3 as the existing ceiling insulation was installed before 2016 and is no longer at least 120mm thick. The existing underfloor insulation complies with the healthy homes standards as it is in reasonable condition and meets the partial exemption for existing underfloor insulation.(external link)

There are several options for Talia to upgrade the ceiling insulation. Talia decides the best option for her is to hire a professional to install new ceiling insulation that exceeds the minimum R-value required, rather than topping up the existing insulation. Talia finds an Invercargill based installer listed on the Insulation Association of New Zealand(external link) website. She then gets in touch with her tenants to arrange a convenient date and time for the job to be done.

After the work is complete, Talia saves a copy of the invoice and installation certificate so that it can be used as proof for compliance with the healthy homes insulation standard.